Refund and Returns Policy

At FreshLeads.ltd, we are committed to delivering high-quality, accurate, and fresh leads to help businesses grow. Customer satisfaction is our top priority, and we want you to feel confident when purchasing from us. This Refund and Returns Policy explains the conditions under which refunds may be granted and outlines our fair-use policy.

1. Digital Product Nature

All our products, including lead lists, databases, and related digital services, are intangible digital goods. Once delivered, these products cannot be physically “returned.” For this reason, traditional returns do not apply. However, we do offer a refund policy under certain conditions, as outlined below.

2. Eligibility for Refunds

Refunds may be considered if one or more of the following apply:

• You received a duplicate order due to a system error.
• The product was not delivered within the promised timeframe.
• The delivered data was incomplete or unusable due to a verifiable error on our end.
• You were wrongly charged due to a technical glitch.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after purchase.
• You do not have the necessary tools, software, or knowledge to use the digital data.
• The data provided was accessed, downloaded, or partially used.
• Dissatisfaction based on subjective reasons (e.g., “I don’t like the list” or “I found another provider”).

4. Refund Request Process

To request a refund:

1. Contact our support team at support@freshleads.ltd within 7 days of purchase.
2. Provide your order details and explain the issue clearly.
3. Our team will investigate and respond within 3–5 business days.

If approved, refunds will be processed back to your original payment method within 7–10 business days, depending on your bank or payment provider.

5. Exchanges or Replacements

Instead of a refund, in some cases, we may offer a replacement dataset or credit of equal value if that better resolves the issue.

6. Customer Responsibility

By purchasing from FreshLeads.ltd, you acknowledge and agree:

• To review product descriptions carefully before purchase.
• That you understand digital products are delivered electronically and are non-returnable once accessed.
• To use the leads responsibly and in compliance with applicable data protection and email marketing laws (including GDPR and CAN-SPAM).

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

📧 freshleadsltd@gmail.com
🌐 www.freshleads.ltd